About HomeSteps
About HomeSteps
HomeSteps® is the Freddie Mac sales unit responsible for marketing and selling Freddie Mac real estate owned (REO) homes to homeowners and investors.
HomeSteps manages every stage of the REO process, from handling title issues after foreclosure and working with local listing agents to facilitate a sale, to ensuring the home is properly serviced and maintained to the standard set forth in our HomeSteps Good Neighbor Practices.
The HomeSteps Difference
HomeSteps strives to have the best property and sales standards in the country. To accomplish this, we require that the supplier network selling and servicing HomeSteps homes adheres to our HomeSteps Good Neighbor Practices.
These are intended to protect neighborhood values by requiring that the listing agents show clean and well-maintained homes and sell them at market prices based on the home’s condition.
Within three business days of acquiring a home in HomeSteps’ inventory*:
- The home is secured.
- Trash is removed from the interior/exterior.
- The lawn is properly maintained and is followed up by weekly maintenance.
- Interior/exterior cleaning is initiated.
*Note: Subject to legal ownership and vacancy; many homes come into our inventory occupied or subject to legal redemption/confirmation processes. Activities to secure and maintain the home cannot occur until HomeSteps has legal rights to the home and the home is vacant.
Our Good Neighbor Practices also include:
- Conducting random property inspections and providing listing agents with scorecards on the security of the home, interior/exterior cleaning, active utilities and proper signage.
- Conducting regular communication and training with listing agents and property maintenance vendors.
- Empowering listing agents to immediately address safety concerns.
- Hosting a toll-free customer hotline to answer questions about our homes.
Property Donations
If you are a non-profit, local city/county government or other entity engaged in community stabilization activities and are interested in the potential donation of a Freddie Mac REO home, please contact us at mailto:[email protected].
About Freddie Mac
Freddie Mac was established by Congress in 1970 to provide liquidity, stability and affordability to the nation's residential mortgage markets. Freddie Mac supports communities across the nation by providing mortgage capital to lenders. Over the years, Freddie Mac has Made Home Possible for more than 90 million owners and renters. Learn more about Freddie Mac's mission, leadership and business.